Last updated: 1 October 2026 · Effective: 1 October 2026
Enquire → receive a written quote → approve → we invoice and dispatch.
Quoted in AUD and inclusive of GST unless stated otherwise.
Nothing here limits your rights under the Australian Consumer Law.
New South Wales, Australia.
These Terms & Conditions (“Terms”) govern your access to and use of the website embodyit.com.au (the “Site”) and the supply of goods and services by Embody IT Pty Ltd (“Embody IT”, “we”, “us”, “our”) to you.
By accessing, browsing or using the Site, or by placing an order with us, you agree to be bound by these Terms. If you do not agree, please do not use the Site.
These Terms should be read together with our Privacy Policy, Cookie Policy, Shipping Policy and Returns & Refunds policy.
You agree to use the Site lawfully and only for its intended purpose. In particular, you must not:
We may restrict or suspend your access to the Site if we reasonably believe you have breached these Terms.
This Site operates on an enquiry and quotation basis. There is no online shopping cart, no online checkout and no immediate payment step on the Site.
A contract of sale is formed only when we issue an order confirmation (or a tax invoice) for the Goods. We may decline a quote or order request at our discretion, including where pricing or availability has changed.
Approved business customers may be given access to trade pricing and account facilities through the Embody Partner Portal. Trade accounts are subject to:
You are responsible for keeping your account credentials secure and for all activity that occurs under your account. Notify us immediately if you suspect unauthorised use.
All prices are quoted in Australian dollars (AUD) and are inclusive of Goods and Services Tax (GST) unless expressly stated otherwise. Prices and specifications are subject to change without notice, but changes will not affect a quote you have already accepted within its stated validity period.
Payment terms are set out on your quote or invoice. Unless agreed otherwise in writing:
We may charge reasonable freight and handling fees, which will be shown separately on your quote or invoice. Overdue amounts may attract interest at the rate permitted by law, and you agree to reimburse our reasonable costs of recovering overdue amounts.
Stock levels change frequently. Displaying a product on the Site does not guarantee that it is in stock or available at the price shown. Where an item is unavailable, we will let you know the expected timeframe and offer an alternative, a substitute of equivalent specification, or a refund of any amount already paid for that item.
Delivery timeframes are estimates only and are not guaranteed. They depend on stock availability, your location and the performance of third-party carriers. Risk in the Goods passes to you on delivery to your nominated address or, where you arrange your own collection, on collection.
You are responsible for providing a complete and accurate delivery address and for ensuring someone is available to receive the Goods. Where additional freight charges are incurred because the delivery details were incorrect or the delivery could not be completed, those charges may be passed on to you.
Where you acquire Goods as a business customer, we are not liable for any loss of profits, loss of business or consequential loss arising from a delay in delivery.
You may request cancellation of an order before it is dispatched by contacting us. Cancellation is effective only when we confirm it in writing. Cancellation of specially ordered, custom-configured or licensed Goods may not be possible once we have committed to the supplier, and reasonable costs already incurred may be charged to you.
We may cancel an order if the Goods are no longer available, if there has been a pricing or description error on the Site or on a quote, or if we reasonably suspect fraudulent activity. Where we cancel, we will refund any amount you have paid for the cancelled order.
Our Goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Goods repaired or replaced if the Goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in these Terms is intended to exclude, restrict or modify any right or guarantee you have under the ACL or any other law that cannot lawfully be excluded.
Before returning any item, please contact us at info@embodyit.com.au so we can authorise the return and advise the correct process. Full details are set out in our Returns & Refunds policy. For change-of-mind returns, Goods must be unopened, unused and in their original packaging, and return freight may be at your cost.
Warranty periods for each product are those offered by the manufacturer or, where applicable, by us. Warranty does not cover damage caused by accident, misuse, incorrect installation, unauthorised modification, normal wear and tear, or failure to follow the manufacturer’s instructions.
To make a warranty claim, contact us with your invoice number, product details and a description of the fault. We may need to inspect the Goods, or refer them to the manufacturer or an authorised service agent. Repair or replacement timeframes depend on the relevant supplier.
Software and digital licences we supply are subject to the licence terms of the relevant publisher. Your use of the software is governed by that licence, not by these Terms. You are responsible for ensuring that your system meets the publisher’s stated requirements and that you are eligible for the licence type you purchase.
Activation codes and licence keys are issued only after the order is confirmed and paid for. Because of the nature of digital products, sealed software and activated licences may not be returnable once the seal is broken, the key has been revealed or the licence has been activated, except where the ACL requires otherwise. Delivery of digital licences may be by email to the address you provide, and we will not be liable for delivery failures caused by an incorrect email address.
Title to the Goods passes to you when we have received payment in full, even if the Goods have already been delivered to you. Until title passes, you hold the Goods as bailee for us and must keep them identifiable.
All content on the Site, including text, layout, graphics, logos, product descriptions, images, icons and software, is owned by or licensed to Embody IT and is protected by Australian and international copyright, trade mark and other intellectual property laws.
You may view, download and print pages from the Site for your own internal purposes. You must not otherwise reproduce, republish, distribute, modify, sell or exploit any part of the Site without our prior written consent. Manufacturer and third-party trade marks remain the property of their respective owners.
The Site may contain links to third-party websites and may display third-party specifications, images and descriptions. Those links and materials are provided for convenience and information only. We do not control and are not responsible for the content, accuracy, availability or practices of any third-party site.
To the maximum extent permitted by law, and subject to the consumer guarantees described in section 10:
Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot lawfully be excluded.
Information on the Site about products, compatibility and specifications is provided in good faith and is believed to be accurate at the time of publication, but we do not warrant that it is complete, current or error-free.
To the extent permitted by law, you agree to indemnify Embody IT against any loss, damage, liability, cost or expense (including reasonable legal costs) arising from your breach of these Terms, your misuse of the Site, or your infringement of the rights of any third party.
We are not liable for any failure or delay in performing our obligations where the failure or delay is caused by events beyond our reasonable control, including natural disasters, epidemics, war, civil unrest, labour disputes, carrier failures, supplier shortages, or interruption to power, telecommunications or transport networks.
We handle personal information in accordance with our Privacy Policy, and the Site uses cookies as described in our Cookie Policy. By using the Site you consent to that handling.
We may amend these Terms at any time by publishing an updated version on the Site. The version in force when you place an order governs that order. Continued use of the Site after an update means you accept the updated Terms.
If any provision of these Terms is found to be invalid or unenforceable, that provision will be read down or severed to the minimum extent necessary, and the remaining provisions will continue in full force. Subject to any written agreement signed by both parties, these Terms and the policies referenced in them constitute the entire agreement between you and us regarding the Site and the supply of Goods.
These Terms are governed by the laws of New South Wales, Australia, and you submit to the non-exclusive jurisdiction of the courts of New South Wales. Before commencing formal proceedings, both parties agree to attempt to resolve any dispute in good faith by contacting the other party in writing and allowing 30 days for a response and discussion.
If you have any questions about these Terms, or about an order you have placed, please contact us:
Send us your requirements and our team will prepare a written quote, usually within one business day.
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