Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If a product is faulty, you are entitled to a repair, replacement or refund at our discretion. Contact us at info@embodyit.com.au before returning any item so we can arrange the process.
Change-of-mind returns are accepted at our discretion and may be subject to a restocking fee. Software licences and sealed products may be non-returnable once opened. For warranty claims, keep the original packaging and receipt. We will work with you to arrange a repair, replacement or refund as applicable.
Dead-on-arrival, change-of-mind, warranty and how to start a return.
Notify us within the DOA window and we arrange a replacement or refund, including freight both ways for verified faults. Keep the packaging so the return is straightforward.
For unopened, resaleable stock we can accept change-of-mind returns within a stated period, subject to supplier policy and any restocking fee. Software and opened licences are generally non-returnable once delivered.
Warranty failures are handled separately from returns: we coordinate the manufacturer process and advance replacement where possible. A return is about the transaction; warranty is about the product over time.
Contact us with the order reference and the issue; we log it, advise the next step and, if required, issue a return authorisation so the item is tracked back to us correctly.
